| Step | Timeline | Description |
|---|---|---|
| 1. Request Received | Immediate | We receive and log your deletion request |
| 2. Identity Verification | 1-3 business days | We verify your identity to protect your account |
| 3. Data Export (if requested) | 3-7 business days | We prepare and send your data export |
| 4. Account Deactivation | 7-14 business days | Your account is deactivated and inaccessible |
| 5. Data Deletion | 14-30 business days | All your data is permanently deleted from our systems |
| 6. Confirmation | 30 business days | We send confirmation that deletion is complete |
Data Deletion Request
You have the right to request deletion of your account and all associated personal data from our Greening app. This page explains the process and what happens when you request data deletion.
What Data Will Be Deleted
When you request account deletion, we will permanently remove:
- Account Information: Username, password, first name, last name
- Profile Data: Profile picture and any customization settings
- Activity Data: Your environmental contributions and progress tracking
- App Preferences: All personalized settings and configurations
- Communication Records: Support tickets and correspondence
Important: This action is irreversible. Once deleted, your data cannot be recovered.
Before You Request Deletion
Consider these alternatives:
- Account Deactivation: Temporarily disable your account instead
- Data Export: Download your data before deletion
- Privacy Settings: Adjust what information is visible
- Guest Mode: Use the app without an account
Data Export: If you want to keep a copy of your data, please request an export before submitting a deletion request.
Submit Deletion Request
Fill out the form below to request deletion of your account and all associated data. We will process your request within 30 days.
Alternative Contact Methods
Processing Time
We will acknowledge your request within 3 business days and complete the deletion within 30 days.
Deletion Process Timeline
Here's what happens after you submit your deletion request:
Legal Information
Your Rights Under Data Protection Laws
Under various data protection regulations (GDPR, CCPA, etc.), you have the right to:
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Receive your data in a portable format
- Right to Withdraw Consent: Withdraw consent for data processing
Data Retention Exceptions
Some data may be retained for legal compliance:
- Transaction records (if applicable)
- Legal compliance requirements
- Fraud prevention measures
Such data will be deleted once legal requirements expire.
Frequently Asked Questions
Common questions about the data deletion process:
Can I recover my account after deletion?
No. Account deletion is permanent and irreversible. Once completed, your account and data cannot be restored.
How long does the process take?
The complete deletion process takes up to 30 business days from the time we receive your verified request.
Will I receive confirmation?
Yes. We will send email confirmation once your data has been successfully deleted from all our systems.
What if I change my mind?
You can cancel your deletion request by contacting us before the deletion is completed (usually within the first 14 days).
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